Home | FAQ's
 FAQ's
 

Why book with Gray Line Miami?
Gray Line Miami is one of the leading Sightseeing Company and is also part of the international Gray Line family. We cover all the well known attractions and offer a wide range of sightseeing tours, day trips, adventure tours, and many more operating daily. Travel in luxury air-conditioned coaches - all entrances are included and will be escorted by a professional guide.
Return to Top

Why should I buy attraction tickets in advance online?
The benefit of buying attraction tickets in advance online means you are able to purchase tickets from different attractions at the same time. By purchasing tickets in advance you have a guaranteed no availablity problem!
Return to Top

Can I book special offers over the phone?
Yes, Special offers are NOT exclusive online offers you are able to book over the phone.
Return to Top

Where is my nearest pickup point?
We offer a courtesy pickup service from over 30 hotels in Miami Beach and Downtown Miami for those tours which include it. Please refer to the notes of each one.
Return to Top

Are your tours suitable for wheelchair users?
We are able to take wheelchairs in some of the tours but please let us know before arriving.
Not all the vehicules are prepared for and also depends on the wheelchair type.
Please contact our reservations team who will be able to answer any questions you may have.
Return to Top

What is included?
Please refer to the detailed information of the tour selected.
Return to Top

What is not included?
- Gratuities to guide and driver

Please refer to the notes on each tour.
Return to Top

Is lunch included on full day coach tours?
No, it is not included.
Return to Top

Can I make amendments to my booking?
Amendments can be made, please call us 48 labour hours prior to the departure time and date. Please call us or send an email.
Return to Top

How do I cancel my ticket?
To cancel please call our office 72 hours prior to the departure time and date. You will have to post us back the ticket and will incur a 25% cancellation charge. Except those tours that are not refundable. Cancellations within 24 hours will incur a 100% cancellation charge. All Fast-track entrance tickets cannot be canceled
Return to Top

Which payment types do you accept?
We accept MasterCard, Visa, American Express, online or phone booking. Unfortunately we do not accept debit cards.
Return to Top

What if I do not have a working printer?
If you do not have a working printer you unfortunately will not be able to book online. Please call our office to book your tour over the phone.
Return to Top

Are my personal details secure?
Your personal information is submitted on a secure server and is used only to create your ticket and/or contact you if there is any problem with your booking.
Return to Top

Will you contact me if there is a problem?
Please be sure to give us your contact details. If there is any problem with your booking or payment details we will contact you on the telephone number or email address stated in the booking. Sometimes, tours may not operate due to the weather, and we may need to contact you to advise you of any changes.
Return to Top

I have booked on line. How do I get my vouchers?
The ticket you have printed with the reference number is your voucher/ticket. Please remember to bring this with you. You will not be allowed entrance to an attraction without a valid ticket.
Return to Top

What if my voucher/ticket is not displayed?
If you voucher is not displayed after your booking, please contact us at info@graylinemiami.com requesting your ticket.

On certain packages, a message will be displayed indicating that the vouchers will be emailed to you within 48 hours at your given email address. If you do not receive your vouchers within the given time please contact us at: info@graylinemiami.com
Return to Top

Will you use my personal information to send me promotional material?
We do not send you promotional material; however we only send promotional material to customers who have given their consent.
Return to Top

Where can I park if I take the Miami Sightseeing Hop on Hop off?
Miami Beach
GARAGES 7th Street & Collins Avenue, 13th Street & Collins Avenue, 16th Street & Collins Avenue
LOTS 6th Street & Collins Avenue, 10th Street & Collins Avenue, 21st Street & Collins Avenue, 27th Street & Collins Avenue, 34th Street & Collins Avenue, 35th Street & Collins Avenue, 46th Street & Collins Avenue

Downtown Miami
Bayside Marketplace, 401 Biscayne Blvd., Downtown Miami - parking garage and two surface lots

Coconut Grove
Coconut Grove Convention Center at NW corner of South Bay Shore Drive and Pan American Drive, Miami

Miami International Airport
Airport garages

Coral Gables
Parking Garage at NW corner of Ponce de Leon Blvd. at Aragon Avenue

Other places
Childrens Museum, Vizcaya, Miami Science Museum, Midtown Miami & the Arsht Center all have private parking facilities.
Cultural Plaza and Brickell Village should come to Bayfront.
Little Havana only has street parking at meters.
Return to Top

Back